Covered California

March 31, 2014


Record-setting numbers of people trying to sign up for Covered California™ health insurance plans overwhelmed the system on the final day of open enrollment, prompting the exchange to allow consumers who had trouble enrolling by the deadline to work with a certified delegate to finish their application by April 15.


Because of the staggering demands on the system, Covered California announced the following policy this afternoon:


·         Consumers who were unable to create an online account or start their online application because of technical difficulties can contact Covered California Service Center representatives, Covered California Certified Enrollment Counselors, Covered California Certified Insurance Agents, Certified Plan-Based Enrollers and county eligibility workers to explain that they attempted to get through on March 31 and experienced difficulties. Those consumers will have until 11:59 p.m. April 15 to work with the assister to complete their application and choose a plan.


·         Consumers who created an online account and completed the first page of the application by 11:59 p.m. March 31, 2014, will be able to complete their application for the open-enrollment period, either by themselves online or with the help of a certified delegate. Consumers must complete the application and select a plan by 11:59 p.m. April 15, 2014. Those enrollees will receive coverage effective May 1.


·         Certified Enrollment Counselors, County Eligibility Workers, Certified Insurance Agents and Plan-Based Enrollers who are having a difficult time helping consumers apply through our enrollment website should assist the consumers using a paper application.  These service channels can then enter the information into our enrollment website.  Completed applications (with plan selections) must be entered by April 15, 2014 (by 11:59 p.m.). 


When entering the paper application, please make sure you select the “Open Enrollment” category when responding to the question, “What is the ‘life event’ causing you to re-apply.”  Consumers may receive a May 1, 2014 effective date with their selected plan.

Free Clinics

at Health Services located at 441 N. Main Street in Alturas, CA
Childhood Immunization Clinics- are held the first three Wednesdays of the month (unless one falls on a holiday). The clinic schedule is as follows:
  • 3-6 pm on the first Wednesday
  • 5-7 pm on the second Wednesday
  • 9-11 am on the third Wednesday
Health Clinics-
Health Clinics offer free services that include: pregnancy and HIV testing, STD counseling and free condoms. The health clinic schedule is as follows:
  • 8:30 am-6:00 pm; Monday & Tuesday
  • 8:30 am-7:00 pm; Wednesday
  • 8:30 am-6:00 pm; Thursday
Please ask to see a nurse for health clinic services. All information is strictly confidential.

Contact Public Health

Do you need information from or have a question for the Department of Public Health? If so, send an e-mail to or call us at 530.233.6311.


Mission Statement

In partnership with the community, our mission is to safeguard and promote the health and welfare of the people of Modoc County.

Kelly Crosby, RN, PHN
Deputy Director/Public Health Nursing Director

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